Cross-Group Interactions

Having conducted the study, a matrix of connections between and within groups is provided. The groups are those that employees were assigned to when the study was set up. To summarize the connections between and within groups, the realized connections are given as a percentage of the possible connections there are. As an example, a group might utilize half of the connections they could have within their group if everybody were connected. In table further down, the diagonal shows the ties used within each group.

Connections across groups are not always balanced: one group might use the ties to another group more than they do. In the example above, Customer Service report they use 40% of the possible connections to Sales, whereas Sales only report using 15% of the same possible connections to Customer Service.

It is fairly common to see a higher percentage of utilized connections within groups than between groups, especially when the predefined groups represent departments. When hovering with the mouse over each cell in Socilyzer, absolute values are revealed. Absolute values are the number of realized ties and the number of possible ties. In the example below, Sales use 3 our of 20 possible ties to Customer Service (15%) and Customer Service uses 8 of them.

Group sizes directly influence the number of possible ties so in these cases absolute numbers or tie averages per person are better to use than the percentages.