Social Network Analysis
The key to optimising your organisation is to understand it:
social network analysis lets you map workflows, communication and knowledge sharing.
This tool is so easy to use - you can do it yourself.
Socilyzer system
Get the answer to questions like these
How is knowledge about customers being shared?
How do departments work together?
To be more productive: who should collaborate more?
How are ideas being shared?
Where are the bottlenecks?
Case: Bottlenecks in customer handling
An international logistics company use social network analysis to improve handling of new customers and resolve bottlenecks for this process. Results:
- Identification of bottlenecks
- Visualisation of seperated sales personnel
- Improved understanding of interdependence
Video: Getting started
Guides fitting your challenges
You can find free tutorials fitting your situation on our tutorials page. These tutorials show you step by step how to conduct your own social network analysis.
... or get a second opinion
Although you don't need an expert's help, you might like an independent's view on things or simply want to save yourself the time. We offer both standard reports (based on our tutorials) and custom reports.
Features that make analysis easy
Swap
Allows you to quickly compare answers and graphs by switching between them.
Coloured lines
Red and blue lines indicate one-sided relationship - and green lines mutual relationships.
Levels
Inspect graphs for all answer options.
Measurements
Quantify what you see with measurements.
Examples of what you might encounter
The right people for the job
Managers are not always the right people to represent their respective departments. In the example three employees (6, 7 and 14) will be better at understanding the other departments' needs due to their relationships with these.
Cultural Differences
Culture eventually comes down to relationships between people. In this example a cultural difference is visualised. Executive managers (green) and operation managers (red) weekly share customer and market insights, whereas research managers (blue) do not.
Silos
Silos are characterised by a limited number of relationships to external entities. Here: information sharing between and within departments on a weekly basis.
Brokers and bridge builders
Often a few people are very central to an organisation. Open the example and hover back and forth to see the impact of the five most central persons leaving.
Large
- Up to 100 respondents
- Visualization and analytics
- Export data
- Professional analysis available
- Support by email and phone